FAQs
New Customers
What are the delivery charges?
What are the delivery charges?
Enjoy FREE delivery on all our products! All deliveries are also tracked, for peace of mind.
What countries do you ship to?
What countries do you ship to?
We only deliver to the UK.
When can I expect to receive my order?
When can I expect to receive my order?
We will process your order 1-2 working business days. Please allow 5-10 working business days for your order to be delivered.
Please note that during promotional periods, delivery times may increase due to the high volume of orders.
Need help with a product?
Need help with a product?
Contact us with any questions, concerns, or feedback. We aim to get back to you within 24 hours. However, please note that in busy periods, this may take longer.
Please email us at: info@motozoom.co.uk
Returns and Refunds
Can I cancel my order?
Can I cancel my order?
Unfortunately, once an order is placed, we are unable to alter or cancel it.
Sorry for any inconvenience caused.
Once received, you can return to us (buyer to return at their cost) We can then refund in full.
Please email us at info@motozoom.co.uk for returns process.
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order.
Items must be in an unused condition with original packaging in which they were received. The buyer is responsible for returns cost.
Please email us at info@motozoom.co.uk for returns process.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 3-5 days from when we receive the item(s).
What happens if my product is damaged in transit?
What happens if my product is damaged in transit?
In case your package arrives damaged as a result of delivery, please email info@motozoom.co.uk within 2 working business days, include photos of the damage so we can help you out further.